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Even with all the cool AI tech out there, a little human touch still goes a long way. Sure, AI can handle the boring stuff fast, but it doesn’t quite get emotions the way people do—which can leave customers frustrated. Turns out, people actually prefer waiting a bit longer if it means talking to a real person who understands them. The best approach? Use AI to make things smoother, but keep humans in the mix to bring the warmth and empathy customers love. Learn more
Despite diverse business structures and goals, organizations generally aim for efficient, productive, and high-quality customer support teams. Achieving this involves optimizing processes with tools like automation and knowledge bases, boosting productivity through effective CRM platforms and key metrics, and ensuring quality via ongoing training and empowered agents. While approaches vary, focusing on core best practices and tailoring them to your specific needs is essential for building a successful support team. Learn more